Eczema

Returns and Exchanges Policy
Most items can be returned for exchange or refund, subject to our Terms and Conditions. Full details can be found under Terms and Conditions and in our Terms of Service. By completing a purchase at Mysterious you agree to our Terms and Conditions.

Shipping and Tracking
We offer FREE shipping to most locations in the world on orders over $60 USD on select products.

**Update – April 2025**
Due to newly imposed tariffs by the U.S. government, the shipping fee for parcels to the United States is now based on weight and starting at a minimum of $15 USD. This fee includes all applicable taxes and import duties, ensuring that no additional charges will be incurred by customers upon delivery.

Free Shipping for the USA is now only for orders over $200 USD in total.

We will continue to monitor the situation and adjust shipping rates accordingly should any changes in trade policies allow for a reduction in costs.

Some items are provided by a third party (indicated on product page) who control the shipping fees and therefore cannot be included in the free shipping.

For orders less than $60 USD, we apply a flat rate shipping cost based on weight: Less than 1lbs (0.45kg) = $9 USD; Greater than 1lbs (0.45kg) = $15 USD (Remote and hard to ship to countries, including but not limited to Iceland and Mexico, have a flat rate of $15 USD)

Your order is shipped directly from our locations in Shanghai and Shenzhen, China through a logistics center in Hong Kong and via e-packet mail services like USPS, DHL, and EMS.

Delivery time depends on global events, delivery location, and time of year, with 3 weeks being typical and some situations requiring 2~4+ weeks once shipped.

Please note that once shipped, we have no control over the shipping companies or global logistics slowdowns and delays, and you may potentially see lengthy delivery times and large gaps in tracking movement. Gaps of a week (or more) are unfortunately quite possible especially on international shipping. Local and International holidays, global events, weather, and other "Acts of God" can also create unexpected delays in shipping.

All packages are insured and tracked. And you will receive a tracking number via email when your order is handled and shipped. Tracking number emails often go into Spam Folders - please check yours.

If any item is lost during shipping (not including handling time), meaning there is no sort of tracking update for 4 weeks or more, we will refund your purchase and shipping costs. Because we hand process all orders, handling times can be impacted by our traveling or local holidays.